Terms of Service

These Terms of Service ("Terms") govern your access to and use of the HavenHOA platform, including all software, services, and websites operated by HavenHOA ("HavenHOA," "we," "us," or "our"). By creating an account or using HavenHOA, you agree to these Terms. If you do not agree, do not use the platform.

1. The Service

HavenHOA provides a software-as-a-service platform for homeowners association management, including tools for dues collection, financial accounting, resident communication, maintenance tracking, document storage, and community governance.

Payment services are provided by Stripe, Inc. The HOA agrees to Stripe's Connected Account Agreement and Stripe Services Agreement. QuickBooks Online is an optional accounting integration and does not process resident payments through HavenHOA. HavenHOA is not a bank, payment processor, or financial institution.

2. Accounts and Eligibility

You must be at least 18 years old and authorized to act on behalf of your HOA to create an administrator account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

Each HOA that registers on HavenHOA receives an isolated portal at a unique subdomain. Data belonging to one HOA is never accessible to another HOA.

3. Fees and Payment

HavenHOA charges a platform fee on dues payments collected through the platform. The current fee is 1.5% of each transaction, deducted automatically at the time of payment. This fee is in addition to any processing fees charged by Stripe.

Board administrators may optionally pass the credit card surcharge on to residents. It is the HOA's responsibility to verify that surcharge pass-through is permitted under applicable state law before enabling this feature.

We reserve the right to change our fee structure with 30 days' written notice to registered HOA administrators.

4. Acceptable Use

You agree not to:

• Use HavenHOA for any unlawful purpose or in violation of any applicable law or regulation.
• Collect fees or dues for a community you do not have authority to represent.
• Attempt to gain unauthorized access to another HOA's portal or data.
• Reverse-engineer, decompile, or attempt to extract source code from the platform.
• Use automated tools (scrapers, bots, crawlers) to access the platform without our written consent.
• Transmit malware, viruses, or any code designed to disrupt or damage the platform.
• Use the platform to send unsolicited, deceptive, harassing, or commercial communications unrelated to the administration of your HOA.
• Circumvent or interfere with service limits, security controls, access restrictions, or the use of the platform by other customers.

5. Fair Use of Unlimited Features

Features described as “unlimited” have no fixed per-user, per-property, or ordinary storage cap. “Unlimited” does not mean infinite, unmonitored, or available for purposes outside the service. It means use that is reasonable, lawful, and consistent with operating an HOA through HavenHOA.

Fair use includes, for example:

• Storing and sharing documents, images, and records reasonably related to your HOA.
• Using communications, resident management, accounting, and governance features for your own HOA and authorized users.
• Using the platform in a manner that does not materially degrade service, create disproportionate infrastructure costs, or present a security, fraud, or legal risk.

Fair use does not include:

• Using HavenHOA as a general-purpose file-hosting, backup, media-streaming, data-archiving, or data-transfer service.
• Bulk, automated, or unusually high-volume activity that bypasses or attempts to bypass documented product controls.
• Using the service to process data, send communications, or operate workflows for an unaffiliated organization without our written approval.
• Any activity that is abusive, fraudulent, unlawful, or inconsistent with these Terms.

We may use reasonable technical measures to protect the service, including rate limits, temporary feature restrictions, malware quarantine, content removal, and suspension. When practicable, we will provide notice and a reasonable opportunity to cure before restricting an HOA's use. We may act immediately when necessary to protect the platform, our users, or third parties, or to comply with law. This section does not create a separate fee or authorize undisclosed usage charges.

6. Data and Privacy

We collect and process personal information as described in our Privacy Policy, which is incorporated into these Terms by reference. By using HavenHOA, you consent to our collection and use of your information as described therein.

HOA administrators are responsible for ensuring that their collection and use of resident personal data complies with applicable privacy laws, including any obligations under state HOA statutes.

You may optionally enable HavenHOA text alerts by notification category in your account settings. Message frequency varies, and message and data rates may apply. Reply HELP for help or STOP to opt out at any time. Carriers are not liable for delayed or undelivered messages. Consent to receive text messages is not a condition of using HavenHOA.

7. Intellectual Property

HavenHOA and its licensors own all rights, title, and interest in the platform, including software, design, trademarks, and content. Nothing in these Terms transfers ownership of any intellectual property to you.

You retain ownership of all data you upload to the platform (documents, resident records, financial data). You grant HavenHOA a limited license to store and process that data solely to provide the service.

8. Availability and Modifications

We aim to provide 99.9% uptime but do not guarantee uninterrupted access to the platform. We may modify, suspend, or discontinue any feature at any time. For material changes that affect billing or core functionality, we will provide at least 30 days' notice by email to your registered administrator address.

9. Disclaimer of Warranties

The platform is provided "as is" and "as available" without any warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the platform will be error-free or that defects will be corrected.

10. Limitation of Liability

To the maximum extent permitted by law, HavenHOA's total liability to you for any claim arising out of or related to these Terms or the platform shall not exceed the greater of (a) the fees you paid to HavenHOA in the three months preceding the claim, or (b) $100.

In no event shall HavenHOA be liable for any indirect, incidental, special, consequential, or punitive damages, even if we have been advised of the possibility of such damages.

11. Termination

Either party may terminate the agreement at any time. You may delete your HOA portal by contacting legal@gethavenhoa.com. We may suspend or terminate your access immediately if we believe you have violated these Terms or applicable law.

Upon termination, your data will be retained for 30 days to allow export, then permanently deleted.

12. Governing Law

These Terms are governed by the laws of the State of Utah, without regard to conflict of law principles. Any dispute arising under these Terms shall be resolved by binding arbitration under the rules of the American Arbitration Association, seated in Salt Lake City, Utah, conducted in English. You waive any right to a jury trial or class action.

13. Changes to These Terms

We may update these Terms from time to time. We will notify registered HOA administrators by email at least 14 days before material changes not related to security, abuse prevention, or legal compliance take effect. Changes needed to protect the platform, our users, or third parties, prevent abuse, or comply with law may take effect immediately upon posting. Continued use of the platform after the effective date constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms? Email us at legal@gethavenhoa.com.